Terms of Service

Effective Date: 26 March 2026

These Terms of Service govern all bookings and transfers provided by OSPIPO (ABN 87 148 128 771), a NSW Point to Point authorised passenger service operating in New South Wales, Australia. By submitting a booking request, you agree to these terms.

Booking & Confirmation

Bookings can be made through the following channels:

A booking request submitted via any channel is not a confirmed booking until you receive written confirmation from OSPIPO. Confirmation is subject to vehicle availability and receipt of the required holding deposit.

All bookings require a minimum of 6 hours advance notice from the requested pickup time.

A $50 holding deposit is required to confirm all bookings. This deposit is collected via a secure payment link sent to your WhatsApp or email within 1 hour of your request. The deposit is credited toward your total fare.

Digital Boarding Pass

Upon booking confirmation, you will receive a digital boarding pass containing your confirmation ID, route details, fare, and destination weather forecast. This pass can be downloaded as a PNG image from the booking confirmation screen. The boarding pass is for informational purposes and does not constitute a ticket or guarantee of service until your deposit is received.

AI-Generated Information

Our website uses AI technology (powered by Claude, developed by Anthropic) for booking assistance and travel concierge services. While we strive for accuracy, AI-generated information including fare estimates, travel times, weather forecasts, and restaurant recommendations are provided as guidance only and may not be 100% accurate. Final fare confirmation is provided by OSPIPO directly. OSPIPO is not liable for decisions made based on AI-generated recommendations.

Pricing

Payment

The balance of your fare (total fare minus $50 deposit) is due on completion of the transfer. We accept cash and card payments in the vehicle. No card details are stored by OSPIPO.

Cancellation Policy

Our cancellation policy is transparent and fair. Most chauffeur services charge 50%–100% of the total trip amount. Our flat $50 fee simply compensates for the driver's time, route planning, and vehicle preparation.

Cancellations must be communicated directly via phone or WhatsApp to +61 435 162 311.

Flight Tracking & Delays

OSPIPO monitors all inbound flights in real time. In the event of a flight delay, your driver will adjust accordingly at no additional charge. Outbound flight delays beyond our control do not entitle the passenger to a fare reduction.

Passenger Conduct

OSPIPO reserves the right to refuse or terminate a transfer if a passenger's behaviour poses a risk to the driver or vehicle. In such cases, the full fare remains payable and no refund of deposit will be made.

Eating, smoking (including e-cigarettes), and consumption of alcohol are not permitted in the vehicle.

Liability

OSPIPO carries compulsory third-party insurance and operates in full compliance with NSW Point to Point Transport Commission standards. Our liability for loss or damage is limited to the value of the fare paid. We are not liable for indirect losses arising from missed flights, meetings, or events due to circumstances beyond our control including traffic, road closures, or extreme weather.

Vehicle

All transfers are conducted in a 2023 BMW i5 eDrive40 (Frozen Deep Grey) with a maximum capacity of 3 passengers plus luggage. OSPIPO does not operate substitute vehicles — if the vehicle is unavailable due to unforeseen circumstances, a full refund including deposit will be provided.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

Contact

Email: bookings@ospipo.com.au
Phone: +61 435 162 311

© 2026 OSPIPO · ABN 87 148 128 771 · BSP-462516 · NSW Point to Point Authorised