The whole agreement, stated.

This agreement is between you and OSPIPO, a sole trader business operating under ABN 87 148 128 771 and NSW Point to Point Transport Booking Service Provider authorisation BSP-462516. Making a booking, by any channel, means agreeing to what is on this page.

Nothing here limits or excludes a right you hold under the Australian Consumer Law that cannot lawfully be excluded. Where a clause on this page and the Australian Consumer Law disagree, the Australian Consumer Law wins and this page is read down to fit it.

OSPIPO provides pre-booked private chauffeur transfers in one all-electric executive sedan, driven by Parag Sharma. There is no fleet, no subcontracting and no driver pool, so the car and the person named at booking are the car and the person that arrive.

The published service area is the eleven regions named on the fare ladder: Metro Sydney, Hills District, Western Sydney, Illawarra, Shoalhaven, Jervis Bay, Blue Mountains, Southern Highlands, Hunter, Western NSW and Long distance, the last of these being the label the ladder uses for the Bathurst, Orange and Canberra runs. An address inside those regions with no published fare is quoted by the same formula and booked on the same terms as one with a page of its own.

This is a booked service only. There is no meter in the car, no rank work and no street hails, and every trip exists because it was arranged in advance.

A booking begins as a request — from the fare engine on this site, by phone, by WhatsApp, by email, or through the published MCP connector. Three hours is the minimum notice the booking system will take.

A request is not yet a booking. It becomes one when Parag confirms it personally, usually within 30 minutes and always within 2 hours, with a reference in the format OSP-DDMM-XXXX. Until that message arrives, no car is being held for you and this site says so rather than showing a green tick and hoping.

Quote the reference in any message about the trip. It is the quickest way to be certain both sides are talking about the same journey.

Every published fare is all-inclusive and locked the moment the booking is confirmed. Tolls, GST, the NSW Passenger Service Levy and airport access and parking are inside the number rather than added to it.

There is no surge, no meter, no night loading and no public-holiday loading. A 4am fare is the midday fare, and the fare from the airport is the fare to it.

An address with no published fare is quoted from the formula the whole ladder is built on: $60.00 base, plus $3.30 per kilometre, plus the $1.32 NSW Passenger Service Levy. A return is the one-way fare doubled, less 10 percent, rounded to the nearest $5, and the receipt shows the subtraction.

Only four things can ever be added to a fare, and each is agreed with you before it is incurred: waiting beyond the free allowance at the hourly rate agreed at booking, a stop that was not named at booking, a meal stop, and entry or parking fees at a private venue that charges them.

No deposit and no card details are taken at booking, ever. You pay at the end of the journey, to the person who drove you, by card or cash.

Card payments are taken on a reader in the car by our payment processor. OSPIPO never sees or holds your full card details; what is kept is the last four digits and a payment reference, which is what puts a matching line on the invoice and on the books. Cheques and cryptocurrency are not accepted.

One GST tax invoice is issued for every completed trip and emailed the same day, carrying ABN 87 148 128 771 and NSW licence BSP-462516. Because the fare is fixed at booking, the quoted figure and the invoiced figure are always the same number.

Free cancellation at any time before pickup. There is no fee, no window and no deposit to forfeit, because nothing was taken.

Rescheduling costs nothing either. It is the one part of this agreement that depends on the diary rather than on a rule: there is one car, so a different time can be offered only when the car is genuinely free, and cancelling stays unconditionally free whether or not a new time is found.

The full terms, including what happens when nobody arrives, are on the cancellation policy.

Every flight number given at booking is tracked. If the aircraft is late, the pickup moves with it and the fare does not change. If it is early, the car is early.

Two hours of complimentary waiting on international arrivals at T1, measured from the actual landing time, not the scheduled one. One hour of complimentary waiting on domestic arrivals at T2 and T3, measured from the actual landing time, not the scheduled one.

Waiting beyond that allowance is charged at the hourly rate agreed when you book, and it is agreed before it starts rather than discovered afterwards. If a flight is cancelled or diverted to another airport, call or message as soon as you know and the booking is moved or cancelled at no cost.

Three adults, two large checked suitcases and three carry-on bags. That is the honest limit of a sedan, and it is the limit whether the booking is a wedding, a hospital appointment or a 4am flight.

Child seats are available on request at no charge. Say which type at booking — infant capsule, convertible seat or booster — and it is fitted and checked before pickup.

Assistance animals travel free and need no notice. It is the law and it is also the right answer. Small pets in a carrier travel in the boot area by prior arrangement, so mention it at booking.

The bookings this car is the wrong vehicle for, listed here so that nobody discovers it at the kerb:

Give accurate contact, pickup, drop-off and flight details, and be at the agreed place at the agreed time. A mistyped mobile number is the single most common reason a car and a passenger fail to find each other.

The car is non-smoking, including vaping. Deliberate damage is charged at what the repair costs and nothing beyond it.

Firearms, illicit drugs and flammable liquids cannot travel. Nor can live animals, other than assistance animals and pets arranged in advance.

OSPIPO carries the commercial passenger insurance required of a NSW Booking Service Provider, including public liability, passenger personal injury and compulsory third party cover. Certificates of currency are available on request.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to cancel a service and to a refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage caused by a failure to meet a consumer guarantee.

Beyond those guarantees, liability is limited to direct loss caused by our negligence. Nothing on this page attempts to exclude what the law does not permit to be excluded.

Severe weather, road closure, natural disaster, industrial action, government restriction, an accident ahead or a mechanical failure can stop a trip that nobody did anything wrong to cause.

Where that happens, the booking is rescheduled at no extra cost or it simply lapses at no cost to you. There is deliberately no refund clause here: the fare is not paid until the journey is finished, so a trip that never runs has no money attached to it in the first place.

Complaints go to Parag, because there is nobody else for them to go to. Call or message +61 435 162 311, or email bookings@ospipo.com.au, and expect an answer within 2 business days.

A complaint about compliance rather than service can go straight to the NSW Point to Point Transport Commissioner without our involvement. The escalation paths are set out on the NSW compliance page, and how your information is handled is set out on the privacy page.

This agreement is governed by the law of New South Wales, and the courts of New South Wales have exclusive jurisdiction over any dispute arising under it.