Terms of Service

Last updated: 17 April 2026

These Terms of Service ("Terms") form the agreement between you ("you", "the customer") and OSPIPO ("we", "us"), a sole trader business operated under ABN 87 148 128 771 and NSW Point to Point Transport authorisation BSP-462516, when you book and use our chauffeur transfer services.

By making a booking, you agree to these Terms. These Terms operate alongside your rights under the Australian Consumer Law (ACL) — nothing in these Terms limits, excludes, or modifies rights you have under the ACL that cannot lawfully be excluded.

1. The Service

OSPIPO provides pre-booked, private chauffeur-driven transfers between Sydney Kingsford Smith Airport and destinations in the NSW South Coast and Illawarra regions. All transfers are conducted in a 2023 BMW i5 eDrive40 by an authorised NSW Point to Point driver.

2. Bookings

Bookings are confirmed only after you have:

• Submitted your booking details via our website, WhatsApp, phone, or email; and
• Paid the full fare in advance via the secure Square payment link we send you

Until both steps are complete, no booking exists and we are not obliged to reserve the vehicle. We will confirm your booking via WhatsApp or email with a unique booking reference (format: OSP-DDMM-XXXX).

3. Pricing

Prices for fixed routes are displayed on our website and remain locked once your booking is confirmed. Fixed prices include:

• All tolls
• Airport parking and meet-and-greet
• GST
• NSW Passenger Service Levy ($1.32 per trip)

Custom routes not listed on our website are calculated at $60 base fare plus $3.30 per kilometre (one-way), quoted before booking.

4. Payment

The full fare is payable in advance at the time of booking via a secure Square card payment link, sent to your phone (SMS or WhatsApp) or email once we confirm vehicle availability. Payment is processed by Square — we do not store your card details. A tax invoice is issued automatically once payment clears. We do not accept cheques or cryptocurrency. Cash is not accepted — we operate as a cashless service.

5. Cancellations & Refunds

Cancellation terms are set out in our Cancellation Policy. In summary:

• More than 24 hours before pickup: full refund
• Less than 24 hours before pickup: 50% refund (50% retained as a late-cancellation fee)
• No-show: full fare charged

6. Flight Delays & No-Fault Changes

We monitor your inbound flight and automatically adjust your pickup time for delays of any length. No additional charges apply for standard flight delays. If your flight is cancelled or diverted to another airport, contact us immediately by phone or WhatsApp.

7. Your Responsibilities

You agree to:

• Provide accurate contact, pickup, and flight information at the time of booking
• Be available at the agreed pickup time and location
• Not travel with prohibited items (firearms, illicit drugs, flammable liquids, live animals other than assistance animals)
• Respect the vehicle and not cause damage; any deliberate damage may be charged at cost
• Not smoke, vape, or consume alcohol in the vehicle

8. Passenger & Luggage Limits

Maximum 4 adult passengers per transfer. The BMW i5 accommodates up to 3 standard suitcases plus hand luggage. Excess luggage may require prior notice and could affect booking availability. Child seats are available on request at no extra charge — please advise at booking time.

9. Liability

We carry commercial passenger insurance as required by NSW Point to Point Transport regulations. Our liability is limited to direct losses arising from our negligence and is subject to the consumer guarantees under the Australian Consumer Law.

10. Force Majeure

We are not liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to: severe weather, natural disasters, road closures, industrial action, government restrictions, or mechanical breakdown. In such events, we will offer a full refund of the fare paid or reschedule your transfer at no extra cost.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute is subject to the exclusive jurisdiction of the NSW courts.

12. Contact

For any questions about these Terms, or to raise a complaint, contact us using the details below. We take complaints seriously and will respond within 2 business days.