Cancel it. Nothing happens.

Free cancellation at any time before pickup. There is no fee, no window and no deposit to forfeit, because nothing was taken.

That covers a cancellation made three weeks out and one made twenty minutes before the car leaves. The 24-hour mark that most operators price around does not exist here, because there is nothing for it to trigger.

Early notice is worth asking for and it is a request rather than a condition. One car means one diary, and a slot released in the morning can usually be given to somebody else by the afternoon.

Call or message +61 435 162 311, which is the same number on the phone and on WhatsApp, or email bookings@ospipo.com.au. Quote the reference in the format OSP-DDMM-XXXX and nothing further is needed.

A booking made through the MCP connector can be cancelled the same way it was made, using the booking token the connector returned. A message to the number above does it just as well.

Moving a booking costs nothing. It is the only part of this policy that depends on the diary rather than on a rule: there is one car and one chauffeur, so a new time can be offered only when the car is genuinely free.

Inside 24 hours that is worth a phone call rather than an email. Cancelling stays unconditionally free whether or not a new time can be found, so nobody is ever held to a trip they no longer want because the alternative slot had gone.

At the airport the waiting allowance runs first: two hours of complimentary waiting on international arrivals at T1, and one hour on domestic arrivals at T2 and T3, both measured from when the aircraft actually lands rather than from when it was scheduled to.

Before any booking is marked a no-show we try WhatsApp, a text message and a phone call. At a suburban pickup the car waits and your chauffeur calls; the booking is only closed once all three have gone unanswered.

A no-show carries no fee, because no payment was taken. Repeated no-shows are the single case where a future booking may be asked to be secured in advance.

One car and one driver means the real risk is illness or a mechanical failure, and it belongs on this page rather than hidden off it. If it happens you are told immediately by phone and by WhatsApp, not by an automated message some hours later.

OSPIPO will then help find an alternative, usually with an operator known personally, and will say plainly if that alternative costs more than the fare you were quoted. Nothing is owed in either direction, because nothing had been paid.

The scheduling buffers exist for the same reason. A one-vehicle diary is built with gaps in it, because there is no second car standing by to absorb a delay.

Call or message as soon as you know. A flight moved to another day is a booking moved to another day at no charge, and a flight no longer being taken is a cancellation with nothing attached to it.

A diversion to a different airport is the one case that wants a phone call rather than a message, because the answer depends on where the aircraft actually landed and what the drive from there looks like.

Payment happens at the end of the journey, so before a trip there is never a sum of money sitting anywhere waiting to be returned. Free cancellation is meant in the literal sense rather than the marketing one.

If a completed trip is ever charged in error, the correction is a reversal through the payment processor to the same card, and card reversals typically take three to five business days to appear on a statement. That is the only refund path on this site, and it applies after a trip rather than before one.

Nothing in this policy affects the guarantees you hold under the Australian Consumer Law. Where a service fails in a major way you are entitled to cancel it and to a refund, and to compensation for any other reasonably foreseeable loss caused by that failure.

Those rights sit above anything written on this page. A policy cannot sign them away and this one does not try to.