Privacy Policy

Last updated: 17 April 2026

OSPIPO ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information you provide when booking our chauffeur transfer services. It is compliant with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Who We Are

OSPIPO is a sole trader business operated by Parag under ABN 87 148 128 771, authorised as a booking service provider under NSW Point to Point Transport (BSP-462516). We operate from Sydney, NSW, and provide private chauffeur transfers between Sydney Airport and the NSW South Coast.

2. Information We Collect

When you book a transfer, we may collect:

• Identity & contact information: your full name, mobile phone number, and email address
• Transfer details: pickup and drop-off addresses, transfer date and time, number of passengers, luggage details, and any special requests or notes
• Flight information: flight number and arrival terminal (where you provide this for flight tracking)
• Payment information: the full fare is processed via Square (our payment processor). We do not store your full credit card details — only the last four digits and a payment reference for invoicing and reconciliation
• Technical information: IP address, browser type, device type, and pages visited via standard web analytics (Google Analytics)

3. How We Use Your Information

We use the information you provide solely for the purpose of:

• Confirming and fulfilling your transfer booking
• Contacting you with transfer confirmation, reminders, and updates via SMS, WhatsApp, or email
• Tracking your flight to adjust pickup times when delayed
• Processing fare payments and issuing tax invoices
• Complying with our legal obligations under NSW Point to Point Transport regulations
• Responding to your enquiries and improving our service

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose information to:

• Payment processor (Square) for the sole purpose of processing your fare payment and issuing your tax invoice
• Flight tracking services (FlightAware or similar) using only your flight number — never your personal details
• Government agencies or law enforcement where legally required (e.g. Point to Point Transport Commissioner under NSW law)
• Our technology providers (Netlify for website hosting, Google for analytics) under strict data-processing agreements

5. Storage & Security

Your information is stored on secure servers (Netlify, Australia/global CDN with TLS encryption). Booking records are retained for seven (7) years for taxation and NSW Point to Point Transport regulatory compliance, after which they are permanently deleted. Payment data is not stored by us — it is held only by our PCI-DSS compliant payment processors.

6. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, incomplete, or out-of-date information
• Request deletion of your information (subject to our legal record-keeping obligations)
• Opt out of marketing communications at any time (we rarely send any)
• Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your information

To exercise any of these rights, contact us via email or phone below. We respond to all privacy requests within 30 days.

7. Cookies & Analytics

Our website uses minimal cookies for essential functionality and Google Analytics for anonymous traffic measurement. We do not use advertising cookies, tracking pixels, or behavioural retargeting. You can disable cookies in your browser settings without affecting your ability to book a transfer.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be notified via email to active customers.