Privacy Policy

Last updated: 24 September 2026

OSPIPO ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit ospipo.com.au or book a transfer, how we use and disclose it, where it is stored, and how to access, correct or complain about it. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

1. Who we are

OSPIPO is a sole-trader chauffeur business operated by Parag Sharma, ABN 87 148 128 771, authorised under NSW Point to Point Transport as a Booking Service Provider (licence BSP-462516). Contact: bookings@ospipo.com.au · +61 435 162 311.

2. Information we collect

• Booking and contact details: name, mobile number, email address (optional), pickup and drop-off addresses, date and time, number of passengers, luggage, flight number (optional) and any notes you add.
• Messages: what you type to the OSPIPO AI concierge on this website, and what you send us by WhatsApp, phone, SMS or email.
• Bookings made through an AI assistant: if you use the OSPIPO connector in your own AI assistant (for example Claude or Perplexity), the booking details that assistant sends us.
• Payment information: you pay on arrival by card through our Square reader, or in cash. Square processes card payments; we do not receive or store full card numbers.
• Website and device information: pages visited, clicks, approximate location, device and browser type and similar information collected through cookies and similar technologies (see section 6).

You can browse the website without giving us personal information. We need a name and a contactable mobile number to take a booking.

3. How we use your information

• To quote, confirm, schedule and carry out your transfer, including checking that the requested time is free, and to contact you about it.
• To track your flight so the pickup moves with your actual landing time.
• To take payment on arrival and issue tax invoices.
• To answer enquiries, handle cancellations and complaints, and keep business, tax and regulatory records.
• To measure how the website is used and how our advertising performs, and to show OSPIPO ads to people who have visited the site (remarketing) — see section 6.
• To meet our legal obligations, including under NSW Point to Point Transport laws.

4. Who we share it with

We do not sell or rent personal information. We share it only with the service providers we use to run the business, and only as needed for the purposes above:

• Square — card payments taken on arrival and receipts.
• Netlify — website hosting, the booking and concierge server functions, and storage of booking records.
• Google — Google Analytics, Google Ads (conversion tracking and remarketing) and Google Maps / Places (the address suggestions in the booking form).
• Make.com — the automation service that relays new bookings and cancellations to us.
• Telegram — how booking notifications reach the chauffeur's phone.
• WhatsApp (Meta) — booking confirmations and messages when you contact us on WhatsApp.
• Anthropic — the AI provider that powers the OSPIPO concierge chat. Messages you type into the concierge are sent to Anthropic to generate replies.
• Flight-tracking services — flight number only, to follow your arrival time.

If you book through your own AI assistant, that assistant's provider handles your conversation under its own privacy policy. We may also disclose information where the law requires or authorises it — for example to the NSW Point to Point Transport Commissioner or to law enforcement.

5. Overseas disclosure (APP 8)

Several of the providers above store or process information outside Australia, including in the United States and in countries in Europe and Asia (for example Google, Netlify, Make.com, Telegram, Meta/WhatsApp and Anthropic). We use reputable providers, limit what we send to what each service needs, and take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Cookies, analytics and advertising

The website uses cookies and similar technologies:

• Google Analytics 4, including Google Analytics Advertising Features and Google signals, to understand how visitors use the site and to report on demographics and interests in aggregate.
• Google Ads conversion tracking and remarketing, to measure which ads lead to bookings, calls or WhatsApp messages, and to show OSPIPO ads to people who have visited the site on other websites and apps that use Google's advertising services.
• Essential browser storage for things like showing your booking reference on the confirmation page.

We never send your name, phone number, email address or street address to Google Analytics or Google Ads. You can control these technologies:

• Google ad personalisation: Google Ads Settings (My Ad Center).
• Google Analytics: the Google Analytics opt-out browser add-on.
• Your browser settings, which let you block or delete cookies. The booking form still works without them.

More detail: how Google uses information from sites that use its services.

7. Storage, security and retention

Booking records are stored with our service providers using encrypted connections, and access is limited to OSPIPO. We keep booking and payment records for as long as needed to provide the service and to meet tax and regulatory record-keeping obligations (generally up to seven years), then delete or de-identify them. Card data is held only by Square.

8. Access and correction (APPs 12 and 13)

You can ask for access to the personal information we hold about you, and ask us to correct anything that is inaccurate, out of date, incomplete or misleading. Email bookings@ospipo.com.au or call +61 435 162 311. We will respond within 30 days and do not charge for making a request. If we cannot give access or make a correction, we will tell you why in writing, and you can ask us to note your view with the record.

9. Complaints

If you think we have mishandled your personal information, contact us first at bookings@ospipo.com.au. We will acknowledge your complaint promptly and respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au · 1300 363 992.

10. Changes to this policy

We update this policy when our practices change. The "Last updated" date above shows the current version.