Privacy Policy

Effective Date: 26 March 2026

OSPIPO (ABN 87 148 128 771) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and protect your information.

Information We Collect

When you submit a booking request through our website, WhatsApp, or phone, we may collect:

Full name, email address, and phone number
Pickup and destination addresses
Travel date, time, and flight number
Passenger count and service preferences
Payment records (deposit confirmation only — no card details stored)

AI-Powered Services

Our website uses artificial intelligence (AI) technology to enhance your experience:

AI Booking Agent: An AI-powered chat interface assists you in booking your transfer. The AI collects your pickup location, destination, travel date, time, contact details, and flight number to process your booking request. This data is transmitted to our booking management system and is not used to train AI models.
AI Travel Concierge: An AI assistant powered by Claude (Anthropic) helps answer travel-related questions such as departure times, restaurant recommendations, and local attractions. The concierge uses live web search to provide real-time information. Your questions are processed in real-time and are not stored or used for any purpose beyond providing your answer.
Weather Information: We use the Open-Meteo API to provide current weather conditions at your destination. No personal data is shared with this service.
Fare Calculation: Pickup and destination addresses are processed via Google Places API to calculate distance-based fares. Address data is handled in accordance with Google's privacy policy.

No AI-generated content on our website constitutes professional advice. AI responses are informational only.

How We Use Your Information

We use your personal information solely to:

Confirm and manage your transfer booking
Send booking confirmations and digital boarding passes
Contact you regarding your reservation or deposit via WhatsApp, phone, or email
Comply with NSW Point to Point Transport Commission requirements
Improve our service quality

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage & Security

Your booking information is transmitted securely via encrypted connections (HTTPS) and stored within our booking management system. We take reasonable steps to protect your data from unauthorised access, loss, or disclosure.

Third-Party Services

Our website uses the following third-party services that may process your data in accordance with their own privacy policies:

Google Maps Places API — address autocomplete and fare calculation
Google Analytics (GA4) — anonymous website usage analytics
Anthropic (Claude AI) — AI booking agent and travel concierge
Open-Meteo — weather data (no personal data shared)
Make.com — booking workflow automation
Netlify — website hosting and serverless functions

We only share the minimum information necessary to complete your booking or provide the requested service.

Cookies & Tracking

Our website uses:

Essential cookies: For website functionality (session management)
Analytics cookies: Google Analytics (GA4) collects anonymous usage data to help us improve our website. You can opt out via your browser settings or Google's opt-out tool.

If we run advertising campaigns on Google Ads, Meta (Facebook/Instagram), or TikTok in the future, we may implement tracking pixels from these platforms. These pixels collect anonymised interaction data to measure ad effectiveness and may be used for retargeting. We will update this section when such tracking is implemented.

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, contact us at bookings@ospipo.com.au.

Booking via WhatsApp

If you choose to book via WhatsApp (+61 435 162 311), your messages and contact information are processed by Meta (WhatsApp) in accordance with their privacy policy. OSPIPO only uses your WhatsApp data for booking-related communication.

Contact

For any privacy-related enquiries:
Email: bookings@ospipo.com.au
Phone: +61 435 162 311